2 Sisters Travel - Client Agreement Form

Dear Client,

As your travel advisor, I will do everything in my power to advocate for you and make sure your trip is everything you've dreamt it would be. As travel is an adventure and at times unpredictable, should there be an issue that arises, please notify me immediately and I will work with my travel partners to find the best possible solution. 2 Sisters Travel LLC, an affiliate of Travel Experts, will offer trusted and experienced vendors, but is not the source or supplier of the travel services you have requested, and acts solely as an agent for the actual suppliers of such services. The suppliers whose names appear in the information supplied to you are those who are actually responsible for providing the travel services purchased. 2 Sisters Travel LLC cannot be held responsible should any of these suppliers: 1) fail to provide the travel services purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes any sort of injury, damage, delay or inconvenience.

2 Sisters Travel LLC is not responsible or liable for any injury, damage or loss suffered on account of any conditions, actions or omissions that are beyond its reasonable control.

Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety.  Because each traveler’s risk tolerance is different, 2 Sisters Travel LLC is not in a position to advise whether you should travel to any particular place at any particular time, but rather is here to assist in making an informed decision. To that end, we suggest you also refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State (travel.state.gov).   

Because of the very high level of customization and service 2 Sisters Travel offers, we charge a trip planning or management fee. Below is a list of the most common fees:

  • Domestic airline reservations and ticketing - $35 per ticket
  • International airline reservations and ticketing - $60 per ticket
  • Foreign Independent Customized Travel - $400
  • Domestic Independent Customized Travel - $300
  • Foreign Tour Packages - $200
  • Domestic Tour Packages - $100
  • Cruise Bookings - $200
  • Itinerary Changes - $75
Cancellation fees apply for travel itineraries that are under deposit or full payment and will be 10% of the total cost of the trip. We recommend you include the cancellation fees in the total coverage of a travel protection policy.

2 Sisters Travel LLC requests that you review your travel documents for accuracy upon receipt and contact us immediately if you have any questions or notice an error. Please be advised that discounted fares typically involve restrictions and that changing any aspect of the travel arrangements may result in the payment of additional money. 

We advise you to use a credit card as this may offer the opportunity to dispute the charge should a vendor cease operating.

We advise that some airlines may continue to operate under Chapter 11 bankruptcy protection for an extended period of time while they re-structure financially. Please let us know if you have questions about the airlines we have booked for you and we will provide more information so you can make an informed decision about your travel.

The Transportation Security Administration (TSA) requires passengers to carry a government-issued identification card in order to board a flight. The name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on your airline ticket and in booking records. The failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint that could cause a missed flight.  Beginning on October 1, 2021, travelers must present a driver’s license or another form of identification that complies with the requirements of the Federal Real ID Act (see www.dhs.gov/real-id for more information).

If traveling internationally, travelers must have a valid passport and, depending upon destination and nationality, one or more visas.

Note to Client: Passport and visa information may be obtained by contacting the Travel Agent Section of the U.S. State Department at 202.647.5225 or by visiting the State Department's Web site at travel.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC's Web site at www.cdc.gov

Although rare, airline tickets, air tours or other products purchased are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. Please note that you may be charged additional sums by the travel supplier to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof.

We strive to offer exceptional service to our clients and we intend to make every trip the best it can possibly be. We appreciate your business and look forward to making you travel dreams come true.

Please check below to acknowledge that you have received the agreement with our information and advice *
TRAVEL INSURANCE WAIVER - There are certain risks inherent in travel such as supplier bankruptcy or the inability to travel due to medical or personal emergency. We understand the value of your vacation package is important to you, therefore 2 Sisters Travel LLC and Travel Experts strongly encourages you to protect your financial investment in this vacation with the purchase of travel insurance. Most vacation arrangements incur costly penalties if you must cancel. We will be happy to provide a quote for comprehensive TRAVEL INSURANCE PROTECTION. If you choose not to purchase travel insurance, it may result in financial penalties for which you will be liable and may result in the need for you to make your own provisions in the event of an emergency while traveling.
Please indicate your preference for trip protection: *

Before we make or finalize arrangements for your trip, we require that you sign below. Your signature will signify your agreement with the following terms and conditions:

 

1. Health and Other Hazards: You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. 

 

2. Vaccination Requirements and Other Rules: We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as required vaccinations, health affidavit forms, COVID-19 screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the website of each supplier, and keep checking because these rules are constantly changing, and we are not responsible for those changes.

 

3. Financial Condition of Travel Suppliers: We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund.

 

4. Rebooking: If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we will charge a nonrefundable fee for such services.

 

5. Insurance: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. Please note that, unless you buy a cancel-for-any-reason policy, most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy.

 

6. RELEASE: YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS COVERED IN PARAGRAPHS 1-3 ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.

 

7. Claims Deadline and Exclusive Jurisdiction: You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in [county name, state name] will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.

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