Updated September 15th, 2020

 

We can’t wait to welcome you, Guest.

We believe there are places on earth that have the power to transform us. We are so pleased to welcome you, our guest and soul of Hotel Joaquin back to our hidden gem.

Like all houseguests, we know you may have a few questions, especially during this unprecedented time. We wanted you to know that our team has spent this valued time away planning our re-opening protocols. We’ve refined the traditional Hotel Joaquin experience to reflect local, health and safety regulations and in accordance with social distancing which will be maintained by our team throughout your stay.

We are pleased to share, ‘Soul (and Safety)’ is our style.

A few changes to our offerings

Saline Restaurant is closed at this time.

Saline Bar is open for cocktails, beer and wine in addition to a small selection of light, fresh bites served in bio-degradable to go containers.

Our full wine, beer, and spirits list in addition to mini-bar beverages and snacks will be available for pre-orders so we can place it in your room prior to your arrival. Note: For your health, once Food & Beverage items have been placed in your guestroom, they may not be returned.

We all need our coffee first thing in the morning. Our famed morning coffee delivery (now includes pastries!), will be placed outside your door at the time specified and knock on the door. We will text you the evening before to inquire on timing and ensure its piping hot.

Not to be missed are a few of our local restaurant favorites which are available for delivery or pick-up! We will have a list of current offerings in your room for you to enjoy.

Prior to your stay

In order to ensure that your guest room is curated with your personal preferences including records selection and food & beverage order in mind, please complete the questionnaire below at least 24 hours prior to check-in.

https://bit.ly/HotelJoaquinGuestRequests

Food and Beverage orders may also be placed once on-site by texting your order to 949-449-2299 or letting an ambassador know.

When arriving at Hotel Joaquin

A touchless check-in protocol has been crafted for your arrival experience to the property.

Please text us 30 minutes prior to your arrival on property at 949-449-2299 to let us know you are en route.

When arriving on property, we will be welcoming you for “touchless” check-in in our Living Room area, we have moved our traditional check-in desk in order to maintain social distancing.

Payment in full has already been taken during the reservation process, all that will be required is a verbal authorization of the last 4 digits of your credit card number for incidentals.

You will be escorted (while maintaining social distancing) to your guest room which will be unlocked upon your arrival.

In your guest room

In your guest room, you will find the following:

-Your sanitized guest room key
-A welcome letter with property safety protocols
-Local restaurant listing with availability to-go and delivery options
-Mini-Bar Menu available for delivery
-Any mini-bar items you pre-ordered
-Two bottles of boxed water
-Le Labo bath products

Housekeeping Protocol

We’re always keepin’ it clean, however for your ease of mind, we would like to share with you our fresh housekeeping protocols.

We have partnered with a renowned sanitizing expert, Ecolab on a curated 5 Step cleaning process for not only our guest rooms, but for our property as a whole. This process includes using EPA-approved disinfectants on all hard surfaces and allowing the solution to sit for the required time. This protocol additionally includes allotting for extra time during the housekeeping process and paying close attention to all touch points including light switches, fans, shade pulls, faucet handles and record players.

In order to minimize contact, daily housekeeping service and turndown will not be available during your stay. Additionally, all soft goods such as throw pillows and throw blankets will be removed from guest rooms. Please let us know if you would like any additional pillows and blankets delivered.

On request, we are pleased to provide new or additional linens, pillows, towels, and amenities. Please text us at 949-449-2299 and we will promptly have them delivered in a bag outside your door. We will also provide an additional bag for you to place your existing linens in and place back outside the door for removal.

While lounging poolside

Your personal chaise lounge is waiting for you poolside. Yes, that's right, social distancing has its perks too. We’ve reformatted the our poolside space to ensure the lounges are social distanced.

Please note, personal coolers are not permitted on property.

Adventure refined.

Laguna Beach is one of the most stunning hiking destinations on the West Coast. The Trails are immaculate and go deep into canyons with fragrant sagebrush and hidden petroglyphs. It’s our duty to get you into our paradise. Stop by the Living Room and an ambassador would love share the inside scoop on the right trail for your time frame or check out https://www.visitlagunabeach.com/blog/top-trails-in-laguna-beach/

Making it a Beach Day? We’ve got a number of sandy escapes within walking distance to our property including Shaw’s Cove just steps from our property, and Crystal Cove.

Our Beach Service including beach chairs, umbrellas and towels are available Saturdays and Sundays. On weekdays, we are glad to provide you with extra towels for lounging on the beach, however our adventure gear/beach chairs, umbrellas, and yoga mats will not be available for use in order to reduce surface touchpoints.

Daily Yoga? Consider our garden deck your own personal yoga sanctuary. Feel free to bring your own yoga mat for daily practice and stream one of your favorite online classes.

Here are a few favorites from our “Soul Session” series partners that we think you will love as much as we do:

Kalisa Augustine- LIVE from Hotel Joaquin- Guided Meditation and Crystal Sound Bath Therapy - https://bit.ly/HJSoulSessionKalisa
Kyle Miller – Love Yoga YouTube Series https://bit.ly/KyleMillerYoga

We’ll be sad to see you leave

But, we know you’ll be back soon. You are family now.

Upon departure, simply drop your room key in the “check-out” at the front entrance. We will email your final folio to your email address on file.

We are filled with gratitude that you’ve found your way back to us.

Our sincere best,

Your Hotel Joaquin Family

 

Please feel free to complete the form below or call us at (949) 494-5294 to be contacted regarding any personalized needs, requests, or events.