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How are we doing?
Thank you for contacting our customer service department. Please share your feedback by filling in the information below.
Date (MM/DD/YYYY)
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About how long did you have to hold before speaking with a representative?
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Didn't have to hold at all
One minute or less
1-5 minutes
6-10 minutes
More than 10 minutes
From the time you first spoke with the representative, how long did it take to resolve the issue?
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It was resolved immediately
Less than a day
1-2 days
3-5 days
More than 5 days
The issue is still unresolved
Please evaluate the representative you spoke with.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Eager to help
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Knowledgeable
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Polite
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Spoke clearly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Understood my issue
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
How many calls to customer service did you have to make before the issue was resolved?
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1
2
3
4 or more
The issue is still unresolved
Overall, how satisfied were you with customer service?
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Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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