Please complete and submit the following website customer survey for your chance to win one of two $250 Amart All Sports Gift Cards
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First Name
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Surname
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Email Address
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Are you:
Male
Female
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Are you aged:
Under 16 years
16-18 years
19-25 years
26-35 years
36-45 years
46-55 years
66 years or over
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Do you live in Australia?
Yes
No
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If you live in Australia, which state do you live in?
ACT
New South Wales
Northern Territory
Queensland
South Australia
Victoria
Western Australia
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Have you ever purchased anything online?
Yes
No
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If yes, please tick all those products you have purchased online:
Books / Magazines
Computer Software / Hardware
Music / CDs
Videos / DVDs
Travel related (including tickets, accommodation, etc)
Electronics
Clothing, footwear and accessories (including bags, belts and sports clothing etc)
Sports equipment (including running machines, bats and balls, trampolines etc)
Entertainment tickets
Services (including legal, insurance etc)
Furniture
Beauty related (including cosmetics, health supplements etc)
Food
Other (please state)
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Have you ever purchased an item from an Amart All Sports physical store?
Yes
No
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Have you ever purchased an item from the Amart All Sports online store?
Yes
No
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If you have purchased from Amart All Sports, please tick all of the following which describe how you have purchased from Amart All Sports in the past:
Item chosen through the website and purchased online
Item chosen through the website but purchased from an Amart All Sports shop
Item chosen through the website but ordered over the phone
Item chosen in an Amart All Sports shop and purchased from an Amart All Sports shop
Item chosen in an Amart All Sports shop but purchased online
Item chosen in an Amart All Sports shop but ordered over the phone
Item chosen from an Amart All Sports catalogue and ordered over the phone
Item chosen from an Amart All Sports catalogue but purchased in an Amart All Sports shop
Item chosen from an Amart All Sports catalogue but purchased online
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If you have purchased online from Amart All Sports, what are the three main reasons for preferring to purchase products sold by Amart All Sports online?
N/A - I have not purchased online from Amart All Sports
More convenient for the products to be delivered to my home/work
Easier to browse / preview / compare products online
Better range of products online
Better prices online
I can shop anytime / 24 hours
Other reason (please state)
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If you have purchased from an Amart All Sports physical store, what are the three main reasons for preferring to purchase products sold by Amart All Sports in their shops?
N/A - I have not purchased from an Amart All Sports physical store
I prefer to see / try things in person
I prefer not to wait for my products
No delivery charges
Easier to return products
Better service in store
Better prices in store
No payment / identity security issues
I find it difficult to purchase online
Other reason (please state)
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If you have purchased Amart All Sports products over the phone, what are the two main reasons for preferring to purchase products sold by Amart All Sports over the phone?
N/A - I have not purchased from Amart All Sports over the phone
Better payment/ personal security
Prefer products to be delivered to my home / work
I can shop anytime / 24 hours
I prefer to speak to a customer services assistant on the phone
I find it difficult to purchase online
Other (please state)
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How did you come to arrive at the Amart All Sports website today?
Through a search engine
Through a link from another website
Have visited the website previously so know the web address
A friend / relative told me about the website
I saw the website details whilst visiting an Amart All Sports store
I saw the website details whilst looking at an Amart All Sports catalogue
Through a TV / Radio / Stadium advert
Other (please specify)
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Are you visiting the Amart All Sports website today with the intention of making a purchase?
Yes
No
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If your original intention was not to purchase anything today, then what is your main reason for visiting the Amart All Sports website?
N/A - I intend to make an online purchase
Browsing for ideas
Product information (e.g. price, size, availability)
Store information (e.g. locations, opening hours, contact details)
General customer service information
Track an existing order
General corporate information
To enter a competition
To check the product range before visiting a store
Other (please specify)
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If your original intention was to make a purchase today and you have chosen not to, what is your main reason for not purchasing?
N/A - I do not intend to make an online purchase
Can’t find the product I’m looking for
Can’t find the size I’m looking for
Prices are too expensive
Delivery costs are too high
Delivery times are too long
Purchasing process is too long /complicated
Concerned about site security
Other (please specify)
If you wish to make any further comments about the Amart All Sports website that have not already been covered in this questionnaire, then please feel free to add any relevant comments here.
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